Next, open Outlook, and add the office 365 mail account(s). There's no reason other than space not to create a new one, leaving the old profile in place as a backup/reference). To create a new profile, go to Control Panel (small icons view) -> Mail (Microsoft Outlook) select 'Profiles / Show Profiles', then add a new profile, and make it the default (I prefer not to delete the existing profile in case there are settings / configs of value there. I have 2 MS Office 365 hosted 'exchange' mailboxes. Exiting / re-entering Outlook also 'fixed it', but again, only until the first use of the search feature). No other solutions in the existing profile would persist past the first attempt to search (adding back 'Focused' in the Ribbon half-worked, but only until I searched. Based on a suggestion in another instance of this problem, I resolve the exact same problem on my Windows 10 laptop by creating a new Outlook Profile, and then adding my email account(s) to this new profile.
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